Returns Policy
We have built automated systems to ship products as
quickly as possible to ensure timely receipt of your order. If you have
placed an order and wish to have it canceled, we will do our very best
to process your cancellation request prior to your order shipping. If
your order has already shipped, please accept the package and request
a return authorization to return the package for a refund.
Standard Return Policy:
You may return your purchase within 30 days of receipt for an exchange
or a refund of the purchase price excluding shipping and handling costs,
plus up to a 20% restocking fee. Some of our products are offered with
free shipping, so please be aware that if you return one of these products
our actual outbound shipping costs will be deducted from your return
refund. If a product arrives at your shipping location damaged, or we
made an error that cannot be remedied with replacement parts we will
pay to return the item to us and send a replacement to you.
How to Return a Product:
You may return your purchase within 30 days of receipt. To return an
item: All returned orders must be pre-authorized by us. Please email
us at cs@netrush.com and include your original order number, the product(s)
you are returning, and your name. We will provide you with an RMA number
and a return address.
Delivery and Damaged Shipments:
1.) Fully inspect all deliveries before signing the receipt even if
you do not plan on opening the carton right away.
2.) Write down any visible damage such as box crushed, torn, creased
or other circumstances about the delivery.
3.) If you find concealed damage, save the carton and packaging material
and notify our customer service department immediately.