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Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand that
sometimes merchandise can be damaged during the shipping process. Merchandise damaged
during shipping should be reported to us within 24 hours of receipt. We will contact the
shipping company for visual inspection of the merchandise and box. We will then issue you
credit for the amount of any confirmed damaged merchandise.
Return Policy:
Please call us during our normal business hours for return authorization prior
to returning any merchandise. Merchandise must be returned in sellable condition in order to
receive credit. Full credit will be issued for unopened merchandise returned within 15
days of your receipt of shipment. A 15% restocking fee will be applied to authorized
returns received after 15 days and a 25% restock fee will be applied to unauthorized
returns. Product returns cannot be accepted after 30 days.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to maintain
inventory of each product we carry, occasionally we may run out of certain products. In
this event, we will give you an estimated time of availability and give you the choice of
canceling the out-of-stock items, holding off shipment of your entire order until the
product is available, or receiving a partial shipment of the in-stock items first and the
out-of-stock items when they are available. No additional shipping charges will be
incurred by the customer for these partial shipments.
All approved returns must be shipped to:
JOEMUSCLE.COM Returns Dept., 455 Whitney Street Northborough MA 01532-2503
We are here to help you, so if you have any
questions about any products you have ordered, please feel free to
contact us anytime.
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